We treat our customers with respect and expect the same in return. If you use abusive or inappropriate language, we will terminate the session and take appropriate action.
- Librarians staffing Chat with a Librarian protect the privacy of your question and identity. However, people who make threats or use offensive language will be reported to the appropriate authorities
- We contact schools and Internet service providers to report inappropriate use.
- While librarians are very skilled at finding the information you need, it may take a few minutes or more for the librarian to complete their search. The typical session lasts 10-15 minutes. Therefore, please allow enough time for the librarian to find the answer. If you only have one or two minutes to allow for a session, please return to Chat with a Librarian and ask your question when you will have more time. This will ensure that both you and the librarian assisting you will have a successful experience.