Chat with a Librarian is Pennsylvania’s statewide live chat reference service and is free to all residents of Pennsylvania 24 hours per day, 7 days per week. Libraries interested in contributing staff time to Chat with a Librarian benefit by being able to directly serve their own customers on chat, are able to follow-up with their own customers after chat sessions have concluded, and have access to the chat software that also can be used to provide local email-based reference.
- For more information about the Chat with a Librarian service, please see our Introduction Videos
- For more information about the benefits to library users and your library, please visit Benefits of Contributing to Chat with a Librarian.
- For the participation application, please visit Chat with a Librarian Application and Agreement Form
- For linking instructions, please visit Linking to Chat
CWAL collaborates with over 40 institutions that contribute staff time, and represents over 330 library locations!
- Abington Township Public Library
- Albright College
- Allegheny County Libraries
- Allentown Public Library
- Alvernia University
- Berks County Public Library
- Bethlehem Area Public Library
- Bucks County Community College
- Bucks County Free Library
- Cambria County Library System
- Carlow University
- Carnegie Library of Pittsburgh
- Chester County Library System
- Cumberland County Library System
- Dauphin County Library System
- Delaware County Community College
- Delaware County Library System
- Drexel University
- Duquesne University
- Erie County Public Library
- Franklin County Library System
- Free Library of Philadelphia
- Hamlin Memorial Library
- Harrisburg Area Community College
- Harrisburg University of Science & Tech
- Holy Family University
- Kennett Library
- La Salle University
- Lackawanna County Library System
- Lancaster Bible College
- Library System of Lancaster County
- Margaret R. Grundy Memorial Library
- Montgomery County Public Libraries
- Pennsylvania Highlands Community College
- Saint Francis University
- Schlow Centre Region Library
- Somerset County Library
- State Library of Pennsylvania
- WAGGIN Washington District Libraries
- Warren Library Association/ Warren County
- Washington and Jefferson College
- Westmoreland Library Network
- Western Pocono Community Library
- York College of Pennsylvania
