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Chat with a Librarian

Chat with a Librarian is Pennsylvania’s statewide live chat reference service and is free to all residents of Pennsylvania 24 hours per day, 7 days per week. Libraries interested in contributing staff time to Chat with a Librarian benefit by being able to directly serve their own customers on chat, are able to follow-up with their own customers after chat sessions have concluded, and have access to the chat software that also can be used to provide local email-based reference. For more information about the benefits to library users and your library, please visit Benefits of Contributing to Chat with a Librarian.

Chat with a Librarian Application and Agreement Form

Link to Chat with a Librarian
Pennsylvania libraries and organizations are welcome to link to the service from their websites and for other promotional, non-commercial purposes. (Please note that if your library is contributing staff time to Chat, you will be given a customized widget. Please contact HSLC support for more information.)
Chat with a Librarian Linking Instructions

Featured Videos

  • Is your library thinking about contributing staff to Chat with a Librarian? Check out this video to learn more. [MP4]
  • Attention school librarians! Watch this quick video to learn more about Chat with a Librarian. [MP4]

Chat with a Librarian for Schools [PDF]

CWAL collaborates with over 40 institutions that contribute staff time, and represents over 275 library locations!


  • Abington Township Public Library
  • Albright College
  • Allentown Public Library
  • Berks County Public Library
  • Bethel Park Public Library
  • Bethlehem Area Public Library
  • Brentwood Library
  • Bucks County Community College
  • Bucks County Free Library
  • Cambria County Library System
  • Carlow University
  • Carnegie Library of Pittsburgh
  • Chester County Library System
  • Dauphin County Library System
  • Delaware County Community College
  • Delaware County Library System
  • Drexel University
  • Duquesne University
  • Erie County Public Library
  • Franklin County Library System
  • Free Library of Philadelphia
  • Hamlin Memorial Library
  • Harrisburg Area Community College
  • Harrisburg University of Science & Tech
  • Holy Family University
  • Kennett Library
  • La Salle University
  • Lancaster Bible College
  • Library System of Lancaster County
  • Margaret R. Grundy Memorial Library
  • Montgomery County/Norristown Library
  • New Castle Public Library
  • Reading Public Library
  • Saint Francis University
  • Schlow Centre Region Library
  • Scranton Public Library
  • State Library of Pennsylvania
  • Upper Merion Township Library
  • WAGGIN Washington District Libraries
  • Warren Library Association/ Warren County
  • Westmoreland Library Network
  • Western Pocono Community Library
  • York College of Pennsylvania